Helping partners with their trust and safety needs when hosting guests at their homes requires understanding, empathy, and context.
Damage to a partner's property or contents is dissapointing and disruptive. We looked at the existing experience and sought to improve it for partners and guests.Easing damage
Third-party lawsuits or liability claims can be significantly, financially very damaging for partners, espeically partners new to hosting guests at their home.Smoother claims
Verifying potential guests via an SMS code, should be straightforward, but when technical problems prevent guests from booking, it impacts them, the partner, and Booking.comTroubleshoot success