Helping partners with their trust and safety needs when hosting guests at their homes requires understanding, empathy, and context.
Damage programme
Improving the hassle of collecting and returning damage deposits
Damage to a partner's property or contents is dissapointing and disruptive. We looked at the existing experience and sought to improve it for partners and guests.
Easing damage
Liability insurance
A straightforward solution to assist making liability insurance claims
Third-party lawsuits or liability claims can be significantly, financially very damaging for partners, espeically partners new to hosting guests at their home.
Smoother claims
SMS verification
Solving a user problem and creating business impact
Verifying potential guests via an SMS code, should be straightforward, but when technical problems prevent guests from booking, it impacts them, the partner, and Booking.com
Troubleshoot successGo back home or check out My Mind & I